[Chrysalis]

I think there is a big farce in communication within ntl, read this below of my nightmare today, a CS guy downgrading me when ME as the customer didnt tell him to.


Upgraded via the website to 10mbit.
Noticed Upload speeds good to 512kbit but download limited to 4-5mbit and thought ok contention.
Checked out the net and found that it seems to be a problem with ntl100/120 modems but 200/250 are fine.
Rang CS explained problem and asked of a new modem could be sent to me.
Got told 10mbit not available yet and as a 2mbit customer I shouldnt have had it, I tried to explain I am now top tier having upgraded and will be £37.99 payer, the rep wouldnt back down so decided not to argue more and we ended the call.
30 Secs later modem resets and I am back on 2mbit, so the rep took it 1 step further and deliberatly had downgraded me.
Tried to upgrade again via website, now an error message cannot change package again during this billing period, at this point very angry.
Rang Retentions spoke to a very helpful guy, he tried to force me back to 10mbit but system was blocking him as well, he explained about it is still in trial etc. and I said I understand but in that case I shouldnt have been allowed to upgrade via the website in the 1st place and the service has essentially benn grabbed from me.
He sympathised and refunded me half of this month's costs, and said upgrade next money I am sorry.
I thanked him and said he was a top guy.

So now I am back on 2mbit my area (Leics LE3) has 10mbit available on the tier migration page but if you have a ambit 100/120 modem you will top out at 5mbit even if you set it to 100mbit full duplex.


Ok so I could only get 5mbit but the solution isnt to downgrade and leave me ****ed of for a month.