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Originally Posted by Questor
I just spent 5mins talking to a lady who said thay had just recieved instructions to not upgrade ne1 to the new 10m tier. She said she knew that some customers had been upgraded, and that she had done 2 or 3 herself, but the new intructions where to not do any more upgrade because the network had not been fully upgraded yet and those customers who had been upgraded proberbly wouldn't be getting the full speeds.
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Hmm that's all very well, although I don't really see how you can have two customer that live on the same street paying the same price, one has 3Mbps and the other has 10Mbps, and ntl won't upgrade the 3Mbps customer.
Yes, this is a staggered rollout done by geographic regions, but that seems borderline unlawful. IMHO, they should have upgraded the network in region X so that everyone in that region could receive the service before they rolled it out to anyone in that region.
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Originally Posted by Nidge
They've told you the same as they told me earlier, they said I was on the 10 meg service at 3.10pm at 6.52pm they told me I wasn't upgraded.
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A classic case of lying to get you off the phone the first time. It sounds as though it hasn't been rolled out to your area yet mate, just have to wait.