Been on the phone to CS just now to see what was happening with my 10meg? He said sorry we can't upgrade you just yet, I said you what? I was on the phone earlier on and the guy said you now have 10meg Mr Marchant, now your telling me that I can't have it? Not until the upgrades department tell us it's ok to do so he said. WTF is going on at NTL, one part of the country gets it, the other part of the UK gets told your upgraded but 4 hours down the line your speed is still the same.
__________________
Quote:
|
Originally Posted by NiTeFlY
Surely this cant be right, I phoned NTL to upgrade from 3mb to 10mb and all went fine (Thank you Matthew in CS). I have done a speed thest via ADSLGuide and get the following results :
Downstream 2523 Kbps (315.4 KB/sec) 2724 Kbps (inc. overheads)
Upstream 499 Kbps (62.4 KB/sec) 538 Kbps (inc. overheads)
I have reset the modem, but my Downstrean is still only 3mb (sometimes even 1mb)
Any suggestions ?
|
They've told you the same as they told me earlier, they said I was on the 10 meg service at 3.10pm at 6.52pm they told me I wasn't upgraded.