There are some very nice people working in CS. I just spent 5mins talking to a lady who said thay had just recieved instructions to not upgrade ne1 to the new 10m tier. She said she knew that some customers had been upgraded, and that she had done 2 or 3 herself, but the new intructions where to not do any more upgrade because the network had not been fully upgraded yet and those customers who had been upgraded proberbly wouldn't be getting the full speeds. She said that all 3m customers would receive the upgrade after Xmas.
I told her I was dissapointed but thanked her for explaining the situation to me. She finished by saying "leave it with me and I will see what I can do".
10mins later and I have it
She was correct about the speed though. It is only d/l at about 4.5mb/s although the upload is spot on at about 5mb/s