[Andy C]

Well Iâ₠¬ÃƒÆ’¢â€žÂ¢m not having much luck with this 10 meg service. Iâ₠¬ÃƒÆ’¢â€žÂ¢m not sure if Jimbo or Bill may be able to shed some light on what the issue may be, but hereââ‚ ¬Ã¢â€žÂ¢s the story so farââ‚Âà ‚¬Ãƒâ€šÃ‚¦

Tuesday I phoned and upgraded from 3 Mbit to 10 Mbit. My 3com CMX reset, as it should, but it would not sync. After 30 mins or so I called faults who did their tests but couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t find anything wrong. I rebooted the modem and left it another hour or more, still no lock. I again phoned faults who booked an engineer and CS put me back down to 3 Mbit. The CMX synced fine once again with the lower 3 Mbit config.

Today (Wednesday) an engineer came and replaced my modem with the ntl:250. It synced at 3 Mbit fine. Another call to CS and I was upgraded to 10 Mbit. Same problem as yesterday, it wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t sync and so another engineer has been booked for Friday. Once again I asked to be put back down to 3 Mbit, which is working fine.

When trying to sync the 250 modem repeats the following cycleââ‚ƚ¬Ã‚¦

1. Sync flashes rapidly

2. Sync goes solid and Ready flashes rapidly

3. Sync stays solid with Ready flashing rapidly and Send/Recv blinking intermittently.

4. Ready goes out and Sync flashes rapidly again.

Occasionally Ready with flash slowly with Sync solid.

To me it appears that the modem is downloading the 10 meg config, but itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not happy and then resets again. As Iâ₠¬ÃƒÆ’¢â€žÂ¢ve tried two different modems, which both work flawlessly at 3 Mbit, I would guess there may be a problem with the config on the server I connect to, rather than an issue at my end.

Does anyone else have any better ideas?

May I just add that the CS people and the faults team that I have been dealing with have been great, friendly and helpful. A big thumbs up.

Andy.