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Originally Posted by markmarkymark
Yo .. all
CS have told me that the Ambit 100 (which I have) is no good with the 10Mbit upgrgade. I now have the upgrade but they have told me I should not have been given it earlier today. It seems that they are all in a bit of a mess - I should have only been given the upgrade by an auto procedure after my modem had been upgraded. I then asked for a modem upgrade now and was told 'no can do' - since its working working fine with 3Mbits and thats all you should have at present ..
hmmm
p.s. (my modem configs are upgraded but I can get no more than 3Mbits download - but 512Kbits upload) |
I got told the same but the moron actually manually downgraded me back to 2mbit, because I think my billing wasn't updated he seen me as 2mbit still and then sent the 2mbit config back to my modem leaving me downgraded until next month. I have also said my modem is faulty (isn't) and got an engineer coming but now I feel bad because I dont think he will just switch it because I want one I was hoping they would just send one in the post.
Also if anyone knows please, when have to wait a month for next package change so I can upgrade again is it billing month (next statement date), billing month (next payment date direct debit) or 1 month from now regardless fo statement date? thanks.