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Originally Posted by P_rodigy
Right, im in the sidcup area. Have been told that I can't have the upgrade till early december. At first it was a complete stonewalled NO. So after doing a lil more reading here, I rang up sales as a new customer, lo and behold I could have 10meg fitted. So again I phoned CS's and was then told that my STB (silver samsung) was going to have to be changed. Do'h. Not quite sure what to say at this point, I asked to have the SACM installed and could I be put through to someone who could organise this for me. The guy downright refused to do this for me. Blood boiling, but before I lost my rag I hung up. Now, i've spoken to CS's again, again I pretty much got told what has been said by everyone here so i got asked to be put through to Retentions. Some geezer who was very appologetic basically told me that the samsung deffinitely didn't need changing and had no idea why I was told otherwise.
Can anyone esle in the DA14 postcode area tell me if they've been upgraded yet??
considering the check your email trick as well now...
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it could have been worst - you could have asked to speak to 'retentions' and been told no such department exists - like I did once. you're a paying customer - if there's no tech reason why you can not have 10meg and you ask for it then I'd be considering downgrading to 1meg.