Quote:
|
Originally Posted by andrew_stillwell
Retentions is the way to go. Got an engineer coming tomorrow to install a SACM and I should have 10MB then.
Just have to say you want to cancel everything and when they ask why say that existing customers are being upgraded and I feel it is not good enough to have some being upgraded and not others. However if they upgrade me I will stay  |
I just told the truth. I had spoken to CS yesterday and promised 10 mbit/s. Told today that I could not have it. I did not like being nessed around and was thinking of taking my business elsewhere.
As I said before. If I had been given a definite
No the first time, I would have been prepared to wait. However, once I had been told that I could upgrade, I was not happy for that to be contradicted. The most anoying part being that the first CS had noted my account as an enquiry - not as an upgrade request.