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Originally Posted by beardsley
On the phone to retentions right now. Apparently he can do it on one billing system, but not on the one that I am on. He has emailed a manager for a code, and is hopeful that he should be able to upgrade me in the next few minutes. Worst case is that it will be tomorrow.
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Well, he said it had been done, and I just needed to reboot. Tried that and guess what - still at 3 mbit/s!