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Originally Posted by beardsley
Found it: 0800 052 0243
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Just phoned this and got the usual response of sometime in December.
Asked to speak to a supervisor, he told me the same thing. Then I told him there's a website where loads of people are saying they're being upgraded. He said, "Yes, we know about that and they're being asked to call retentions at the minute". He didn't sound too happy.