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Originally Posted by buba3d
Right lads and girls, i just phoned again cs and this time tried option 5, spoke a english chap, i asked if 10mb was availble to me in my area, he said that would get it free of charge (wich i know) however i was to call back between the 20th and 31st of december to get upgraded......
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Their wrong, try again and again till you get a decent employee, else wait till December till it's done automatically. Tell them to read their email they got and it says if a 3mb customer wants 10mb then they HAVE to do it. Ask to speak to their team leader/manager or failing that speak to retentions. You can get it, just some people didn't read their instructions properly from the people above.
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Originally Posted by BBB
I've just done it and got this
Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled Maximum Number of CPEs : 1
Have I got 10MB broadband?
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Yes you have, you're on 10mb