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Originally Posted by XFS03
Now I have never worked at a call centre, so I don't know what kind of pressures they work at, but to start a shift without reading emails which will affect their response to customers questions is ridiculous.
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I have worked in a call centre, and believe me, at times like this, when the call queues are ridiculous, you dont get half a minute to look at anything. Call centre's have targets to meet as do all the agents taking the calls. It's not much fun either when people get arsy with you over something that you have been told is not available yet.
But as for putting down the agents on NTL CS on this forum, it's not really a good thing considering a lot of them read it and give up their free time on here to help people.
A chill pill should be taken by a lot of people around here.