Quote:
|
Originally Posted by Russ D
...Don't blame ntl's frontline staff for not knowing about the upgrades as they only pass on what they're told...
|
Fair enough Russ, but did you read this post
http://www.cableforum.co.uk/board/sh...&postcount=858
...and that's not the first time in this thread that it's been reported.
Now I have never worked at a call centre, so I don't know what kind of pressures they work at, but to start a shift without reading emails which will affect their response to customers questions is ridiculous.