[Russ]

I'm locking this one down temporarily because I've had complaints about flaming, trolling etc.

I'll reopen this, but I'm going to be watching. Don't blame ntl's frontline staff for not knowing about the upgrades as they only pass on what they're told. No having a dig at anyone else.

And most of all, be patient. You are getting a huge upgrade for no extra cost. This is a big step for ntl and I understand that it cannot be rushed.

Thread reopend. Play nice please. After yesterday's 'incidents' I'm hardly in the mood for messing about