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Originally Posted by anduin
NO - you agree'd to pay 37.99 for the 3mb service which WAS NTL's top tier.
as you are on the top tier you will be first in the queue for the FREE upgrade to 10mb when everything is automatically upgraded.
Everybody is getting irate and angry at NTL for giving us the possibility of having the fastest internet connection any UK supplier offers to the masses; and their arguments are based on rumours that NTL didnt even start themselves.
Next time a bloke in a pub tells you something dont listen - then you wont be bitterly dissapointed when it does not arrive when 'he' said it would.
Did you call customer services and ask them if you can get the upgrade?
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A) NO I payed 37.99 for there best service they can offer. And still paying £37.99 is just not on, I'm paying premium rates for a service that I'm not getting.
B) I wouldnt put this forum in the same category as a pub, As its not heresay people Are getting a better service and paying the same as me.
C) I've called CS and Tech support yesterday and Today, The answer was the same on both counts, Sorry sir its not available, until end of december, I put my point across on both occasions regarding those that already have the service, there answer was that "this is merely a TRIAL period. And not the proper rollout".
No wonder people are getting Upset. about this.