just got off the phone with a nice lass and she's upgraded me to it within 2 mins to the 10mbit upgrade. I selected option 5 from the main menu maybe that might help option 2 seems to tbe other department, that told me i couldnt get it earlier.
Operation Configuration
Network Access : AllowedMaximum Downstream Data Rate : 10240000Maximum Upstream Data Rate : 512000Maximum Upstream Channel Burst : 1600