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Originally Posted by Omar
I just rang the ntl cs department and i'm being told that, my speed can't be upgraded as it isn't available for me yet i am on the ntl 3mbit account is this right? im ringing the 0800 052 2000 number. Am i doing something wrong? lol... forgot to include i livei n the Grimsby area ... get me wrong but it does seem like a national upgrade right? :/
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ask to speak to retentions/customer relations and/or ask to close your account - you will then get transferred to the dept that exists to stop people leaving - tell them you're fed up paying £38 a month for 3meg when you know that other people are getting 10meg for the same dosh - OR just ask to downgrade to 1meg and in 1 month upgrade to 10meg via the tier migration page.