[recall2000]

I've lurked here for weeks reading this thread (and the previous closed ones) and finally thought I'd reply after reading the news about the 10mb rollout.

I got my letters a few weeks ago...so after 8 or 9 years with NTL (at different houses) I rang and cancelled the lot - phone, TV and 3mb broadband. I've already got a 2nd phone line waiting and I have a ADSL modem I bought a while ago purely for wireless (it was cheap from someone at work) so moving to DSL, whilst not painless I'm sure, wouldn't cost me.

I arranged for BT to come and put the phone line in and was all set for booking UKOnline or someone similar when NTL Customer Servies rang the day after I cancelled. They didn't even mention the TV or phone but didn't want me to leave the BB. I got 3 months free AND he promised...and I quote "10mb UNLIMITED" by the end of the year. I didn't believe it not for 1 second but he was adamant it will be happening. He said we (the customers I presume) would be getting mailshots about it. I really doubt they will do it (and especially not by the end of the year), but I'm not going to turn down 3 months free. Also added into the bargain I said it wasn't much good to me - 512k/s isn't worth £17.99/month when I can get 1mb for about the same price uncapped on DSL, and 2mb for not much more. So he said if my speed got dropped to 512k/s, whenever they did it to ring back and it would get put back up to 3mb. It did get dropped mid-October-ish (from memory) so I rang up and within 2 mins it was back on 3mb. So I'm not sure what all this talk is of being dropped to 512k/s and being stuck on that tier forever - or until you choose to jump ship. It seems there's no consistency in anything you read/hear.

I don't know what NTL are doing in the future with speeds/capping, but just in case anyone's interested in my experience of the whole episode so far, I thought I'd share it.

Cheers