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Just a note to anyone in the glasgow area.
You should be able to upgrade to the 10Mb from ntl.com as i've just done so,i was on 2Mb and upgraded tonight about 9.30pm.
But i'm only getting about 4Mb(4092kbs)
I'm guessing that this is because of people that have upgraded in my area are testing thier connections about now,if my speed is still the same tomorrow i'm going to give cs a call to see if they can help.
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Deakin, I'm in Paisley and I'm getting around the same speed as you. I've tried a couple of suggestions made by other forum members but haven't seen any improvement. It is a new service so I'm going to hang on and see what happens. However, it is reassuring to see someone in a nearby area getting the same results, so therefore the lower speed might not be completely related to my equipment.