Originally Posted by Colli

Well, curiousity finally got the better of me. I called NTL CS just prior to 8pm and rather coyly asked about the 10MBit service, explaining I'd heard that others had received the upgrade through various means.

The guy (yes, he was Scottish although I am too) said that he could process it for me just now but couldn't guarantee that it would "go through". He said that I might get the 10Mbit speeds after rebooting but that ultimately, I could still remain on 3MBit tonight. He also stated that he had been bombarded with many angry callers demanding to be put onto 10MBit and he hadn't done it for them! He said that it was nice to finally deal with a polite enquiry about the upgrade and he had no problems trying it out for me.

So after rebooting and crossing every crossable part of my body, I checked my speed. I am faster although the speeds I am getting measure between a 4MBit and 5MBit connection.

I have one of the old Terayon Terajet modems (model number 210) and I'm connected via USB. Is there anything I can do to improve my speed or is my area (Paisley/Renfrew) just not up to full 10MBit par yet?