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Originally Posted by jrhnewark
But my point was that I was trying to establish exactly where on that journey we're at at the moment - as it stands, the part of the journey we're at didn't exist during the last set of upgrades.
At the moment, only £37.99 users can request an upgrade to the 10Mbps service. As it stood during the last upgrade, all tiers could request an upgrade once it was made available via CS.
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So what point are you trying to make?
1 / 2mb users seem to be able to upgrade to 10mb via the web in certain areas.
When this was announced, they said that 3mb customers would get it first, ok this may not actually be the case, however as I see it, it all depends upon if your area has been enabled.
Until the entire network has been upgraded, as far as I see it you are still getting the service level that you are paying for, not the service level that may have been intimated at some *unspecified* point in the future.
Hope that clears up where I am coming from...