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Downloads · 08-11-2005, 18:15

OK here are the facts.

I am on 10mb now.

New customers will automatically be put on 10mb for the top tier, anyone requesting to be upgraded to the top tier will automatically be put on 10mb and existing 3mb customers have to request it. CS can tell you that you will automatically get it in December, but don't have to tell you that you can demand it immediately. If you demand it immediately you should get it immediately, if someone tells you otherwise, ask to speak to someone different as they are wrong. Ask the customer services representive to re-read their email that they were sent and they will see that existing 3mb customers can demand to be put on 10mb instantly.

Hope this helps.

08-11-2005, 18:15	#550
Downloads Inactive Join Date: Dec 2004 Location: Norwich Posts: 906	*Re: All* ntl 10meg Discussion (part 2)** OK here are the facts. I am on 10mb now. New customers will automatically be put on 10mb for the top tier, anyone requesting to be upgraded to the top tier will automatically be put on 10mb and existing 3mb customers have to request it. CS can tell you that you will automatically get it in December, but don't have to tell you that you can demand it immediately. If you demand it immediately you should get it immediately, if someone tells you otherwise, ask to speak to someone different as they are wrong. Ask the customer services representive to re-read their email that they were sent and they will see that existing 3mb customers can demand to be put on 10mb instantly. Hope this helps.