Also phoned and used option 2, when asked said I would like "10mb" was told, yes we can do this, but account info I had was for the tv/phone and not internet (had internet account years before tv/phone) and both billed on different days, so he said would have to pass me to CS, anyway 35 mins later was told that it would be done before the new year, got the impression the cs staff did not want to upgrade me
there and then.