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Originally Posted by Sharinel
Finally de-lurked to pass on my CS experience. Phoned to try and get the 10meg upgrade and was told that this was for new customers only, existing customers wouldnt be upgraded until Dec. Tried to inform the CS guy that folk were being upgraded as we speak and he told me that he would be putting a 'monitor' on my account to make sure I didn't do the same thing.
So basically they want to ignore all the customers they have in the mad chase for new customers. Wheres the logic? A bird in the hand....
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Put a monitor on your account eh?
Just ignore him and if possible get the upgrade anyway
pay no attention to these CS their information changes more often than the wind blows