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Originally Posted by Sharinel
Finally de-lurked to pass on my CS experience. Phoned to try and get the 10meg upgrade and was told that this was for new customers only, existing customers wouldnt be upgraded until Dec. Tried to inform the CS guy that folk were being upgraded as we speak and he told me that he would be putting a 'monitor' on my account to make sure I didn't do the same thing.
So basically they want to ignore all the customers they have in the mad chase for new customers. Wheres the logic? A bird in the hand....
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to make sure u dont do the same? i think you should complain because thats not on u was only saying what u see now on forums and other users! its quite obvious its not just new customers!