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Originally Posted by DaBuzz
I just downgraded to 2mb. When I called back the guy said, what speed do you want cuz you've just downgraded. I said, well I was told if you downgrade to 2mb and upgrade back to 3mb, you can get 10mb. He goes: so you want 3mb and laughed. I said, yeah. He goes, ok i'll do it for you.
He came back saying he had troubles and to hold. Came back again and said, I think we can get you 10mb, but i'll have to call you back. Now waiting for the call. I really don't wanna be stuck on 2mb!
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I am on 3Mbit. I rung NTL CS and asked to be downgraded to 2Mbit. They did this. I confirmed I was on 2Mbit via the ADSLguide Speed Test. I then rung NTL CS and asked to be upgraded to the top tier. They said that is 3Mbit. I asked if 10Mbit was available and was told it wasn't. I was put back to 3Mbit and have just checked the ADSLguide Speed Test page again; it's 3Mbit and not 10Mbit. All this took about 30 minutes. I am in Southern Hampshire and have a seperate cable modem.