This 'one arm not knowing what the other is doing' happened exactly the same the last time they upgraded the speeds, some CS reps were upgrading people when they called, some were not - looks like they learned nothing despite this being about the third speed increase in a few years - the same old mistakes are being made again.
It seems plainly daft to not give the upgrades to 3 meg customers when they cal asking for them and their own online upgrade page shows the upgrade as available if you call, and also when their own press releases have said that 3 meg customers will be first.
The poor customer service seems to know no end at NTL
