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stairpotato · 08-11-2005, 15:04

I'm sick to the back teeth of people defending NTL on this.

1) They publicly announce that they were going to upgrade speeds. No one forced them to announce this they chose to themselves.

2) They appear to have conducted trials randomly - adding to the hype and uncertainty.

3) They've made no effort to communicate their plans to their customers. This IS important - because customers could be basing their choice to stay with NTL based on the future promise of these speeds.

4) It would appear they've also made no effort to keep employees infomed.

5) The end result of the above is customers being provided with incorrect information by NTL (yet again). Might i remind the NTL defenders that we've been in this position before over previous upgrades and they don't appear to have learned the basic lessons. Communication with customers is essential.

I have no problem with all the people on here bitching about upgrades not happening....for the simple fact that NTL could have prevented the bitching if they'd chosen to communicate properly.

08-11-2005, 15:04	#373
stairpotato Inactive Join Date: Apr 2004 Posts: 78	*Re: All* ntl 10meg Discussion (part 2)** I'm sick to the back teeth of people defending NTL on this. 1) They publicly announce that they were going to upgrade speeds. No one forced them to announce this they chose to themselves. 2) They appear to have conducted trials randomly - adding to the hype and uncertainty. 3) They've made no effort to communicate their plans to their customers. This IS important - because customers could be basing their choice to stay with NTL based on the future promise of these speeds. 4) It would appear they've also made no effort to keep employees infomed. 5) The end result of the above is customers being provided with incorrect information by NTL (yet again). Might i remind the NTL defenders that we've been in this position before over previous upgrades and they don't appear to have learned the basic lessons. Communication with customers is essential. I have no problem with all the people on here bitching about upgrades not happening....for the simple fact that NTL could have prevented the bitching if they'd chosen to communicate properly.