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Originally Posted by x2srj
do you know something we don't hehe
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Yes and no.
I did work for ntl for 2 years whilst at the same time I was a member of this site and its former .com site.
So having sat through all of the other roll outs and watched the reaction on the site it would be a miracle if they decided to change the formula for them.
The csr's contra to belief do not know the ins and outs of everything in ntl. They have to be knowledgable about the products that are on hand granted but they will get a breif as and when. Upto that point then if you do pressure them they will say either that its coming soon and quote a random time in the future.
I also had greater access than the csrs's and could see the all the change management stuff but I had to get clearance from the fmr manager to get that info as that particular sheet spells out all of the trials and software roll-out for the next 6 months or so.