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Fenlock · 08-11-2005, 14:32

Ok my story, probably the same as some others by now.

Im in Oxford (just outside)

Was on 3MB, tried the upgrade tier link, told me i was on max speed already.

Rang tech support, they told me 10MB by end of december.

Rang customer services, asked to be downgraded to 2MB - this happened instantly.

Went back to tier upgrade page, 10MB was selectable. Chose 10MB, hit continue.. told me i could NOT change to 10MB because i had already been changed once in the 30day billing period.

Rang back to CS, asked them to override it - bingo.. 10MB.

Interestingly the CS lady read me the email she had received, that says no-one on 2MB will be upgraded till April!!!! so god knows what's going on.

All i know is im on 10MB, modem page show's correct numbers and im downloading service pack 2 for xp at 600K per second. Would expect faster but seeing as its mid day, and the systems are busy ill except it for now.

Fen.

08-11-2005, 14:32	#353
Fenlock Inactive Join Date: Oct 2005 Location: Oxford Posts: 49	*Re: All* ntl 10meg Discussion (part 2)** Ok my story, probably the same as some others by now. Im in Oxford (just outside) Was on 3MB, tried the upgrade tier link, told me i was on max speed already. Rang tech support, they told me 10MB by end of december. Rang customer services, asked to be downgraded to 2MB - this happened instantly. Went back to tier upgrade page, 10MB was selectable. Chose 10MB, hit continue.. told me i could NOT change to 10MB because i had already been changed once in the 30day billing period. Rang back to CS, asked them to override it - bingo.. 10MB. Interestingly the CS lady read me the email she had received, that says no-one on 2MB will be upgraded till April!!!! so god knows what's going on. All i know is im on 10MB, modem page show's correct numbers and im downloading service pack 2 for xp at 600K per second. Would expect faster but seeing as its mid day, and the systems are busy ill except it for now. Fen.