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Originally Posted by dezzo
Yep.
How DARE they do that. And do you not think that CS might be getting a bit annoyed with people phoning up to complain about it?
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Nah, they love it - they'd much rather have a bunch of ****ers and freeloading moaners on the end of the line than a customer with a genuine CS issue.

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Originally Posted by hongman
Or would we rather they upgrade everyone in one big go and have the cables explode spontaneously? 
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Yay!