I'm not happy either, considering we as 3meg users were meant to be the first to be upgraded.
Anyway, I phoned them up and was told the service is not available, but next month I will be automatically upgraded. I explained people on the 1 anbd 2 meg tiers can upgrade onlne today and the CS guy just said 'yes'. Grrrr.
Anyway, my other ntl saga today was trying to get my 3com CMX swapped out for a new modem. This really confused them although after explaining it about 5 times I was told that every cablemodem used my ntl will be able to fully handle the 10 meg service.
10 minutes of chatting later another guy comes on the phone and says if I just want a new modem they will get one in the post as I casn connect it myself. I am then transferred to sales to organise sending out a new modem. The sales guy tells me he has no idea why I have been transferred to them as they can't do anything due to me already being a broadband customer and that I need to speak with faults... am I transferred again. The faults team now tell me that people keep getting told they can have modems sent in the post, but it can't be done and I need an installer to replace the modem and he books me a visit.
Talk about long winded, but I got there in the end... providing they turn up!
