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Originally Posted by Chrysalis
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I am also curious why the cableforum team are fine with helping with trivial matters such as billing issues, but when it comes to problems like this where the fix involves throwing money at it there is simply "no comment" has your contact told you not to bother him/her with these type of issues?
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Sadly you are spot on and this was the case when I worked for them many moons ago and they seem not to care for the gamers too much and this still is the case now.
I have mentioned this on here before and many moons ago on the old site.
While they do a good job of escalating the small matters which can be seen as glory hunting quick fixes and giving NTL some good publicity then the longer term issues like this go straight to the bottom of the pile so to speak.
Although I am guessing by writing this and bumping the thread an offer of passing this on to the senior NTL contacts they have established will be forthcoming and prove me wrong.
I won't hold my breath though.
