
I'm pleased to say that I did contact ntl again today, told them of my options and that I could reduce my costs, for a better package, by almost 20%. I was moved across a couple of departments over a period of half-an-hour or so, but bless their cotton socks -- they came up trumps.
A result!!
I'm pleased with myself and just as important, I'm pleased with ntl (particularly Clare and Ben) and you guys out there.
Thank you.