Hi board,
Just an update on this thread.
We've been without a phone now for about 6 weeks. There has no apology from NTL, only various people trying to dodge responsibility. They were due to come and fix the outside cable last Friday (the 4th of Nov) and then the inside cable this Friday (the 10th of Nov). I called today just to check ...it was lucky I did! Without telling me they had changed the outside engineering work to the 17th of November and seem to have forgotten about the inside work completely! Apparently some NTL muppet had 'incorrectly booked' the appointments on the 4th and 10th
. This is just the latest in a long, long line of examples of utter incompetence I've experienced with this company.
NTL are a sick joke and I've had it. I'm going to send a complaints letter tomorrow (recorded delivery because I can guarantee they will deny ever receiving it) for whatever good it's going to do, and I'm going to get busy discouraging everyone I know to sign up to them.
BT all is forgiven.
Again, I'm truly sorry for the rant. I just feel so angry I could explode!
