Paul

I think people are reading too much into the service status page, those are regular weekly updates and not really anything to do with the 10M upgrades. These are unlikely to be automatic, at least to start with.

If you think back to the 3M upgrades, it was initially for new customers only, although you could also request a manual upgrade. I would expect a similar pattern again. Anyone who thinks there will be a wholesale upgrade to 10Mbps overnight, or even over 2/3 nights is almost certainly going to be disappointed.

We currently expect it to be available from the 8th, but that does not mean everyone on 3Mbps will be running 10Mbps by the 9th (or even 10th) that simply will not happen. It will almost certainly be a gradual process over the next few weeks.