When the local store had a local number you paid for a local call. Then it all went 0845 and you only got lo-call rate with BT, but more with the likes of NTL (?). Now it's 0870 numbers (more expense) all over the place, and they seem to have no idea how to do stock/manpower management at any I've called... no local knowledge at all... in fact they might as well be in India (where some are).
|