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Originally Posted by jimbo
Woah there! It's not very amiss... The message means the smart card has never been paired to a STB, and is normal to see before the pairing hit has been received by the smart card.
There have been problems with hits going missing to new boxes recently, but I'm under the impression that's been resolved. JDCD, whereabouts in the country are you?
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Hi Jimbo
I'm in Nottingham. Thanks for all the replies so far guys. I had to pop out this afternoon (life sometimes gets in the way of calling NTL CS ;-) ) Of course, CS are now closed for the weekend! Argghhh!!!!
I'll try switching the unit off again and cleaning the contacts on the card etc, but don't hold out much hope :-(
I wonder if they'll give me a price reduction having spent the weekend with the base package? ;-)
BTW, when the engineer did the install, he couldn't run the cable outside properly (next door weren't in so he did a temporary cable run inside). He said he'd put a message on the install notes to this effect, so that when he came back to do it properly there wouldn't be another install charge.
I don't suppose this has confused matters? (A long shot I know). He did appear to be authorising the card using a wireless laptop, so I assumed the system would be up and running, even if the cable wasn't drilled thru the wall from outside.
Your thoughts and help are really appreciated :-)
Regards
JD