Well, the remote arrived this morning and is working, nice one NTL
Looks nothing like the remote I'm sending back but the letter mentioned that. I just have to put the faulty remote in a bubble wrap liner and then into a blue Returns bag along with a tear off slip with the reason for the return and post it, then it's all sorted.
Do you think they'll bitch about no batteries being returned in the remote, because I used them in my mouse when the remote went faulty