Cable Forum - View Single Post - How long does it normally take for Cable Tv to be authorised?

JDCD · 05-11-2005, 14:44

Hello

Thanks for the lightening fast replies :-)

I've just tried unplugging the box from the mains and rebooting it as you suggested. Sadly it's still the same. Mind you, a box has now come up saying "new smartcard - there is a problem with the ntl smartcard in your set top box. Please contact fault services on 0800 052 2000..."

Is this significant?

Channels 1-4 and ITV2 etc are ok, but not the extra base pack ones.

The CS person this morning said to leave it until 4.30pm before calling back (I called at 10am this morning). Shall I do that, or is 4hrs 40 mins long enough to give it to set up?

Best Wishes

JD

05-11-2005, 14:44	#5
JDCD Inactive Join Date: Nov 2005 Posts: 6	Re: How long does it normally take for Cable Tv to be authorised? Hello Thanks for the lightening fast replies :-) I've just tried unplugging the box from the mains and rebooting it as you suggested. Sadly it's still the same. Mind you, a box has now come up saying "new smartcard - there is a problem with the ntl smartcard in your set top box. Please contact fault services on 0800 052 2000..." Is this significant? Channels 1-4 and ITV2 etc are ok, but not the extra base pack ones. The CS person this morning said to leave it until 4.30pm before calling back (I called at 10am this morning). Shall I do that, or is 4hrs 40 mins long enough to give it to set up? Best Wishes JD