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Originally Posted by Rob C
 to Cable Forum
No it shouldn't take much more than a few hours. Looks like there might be a glitch in ntl's computer systems if the authorisations aren't getting accepted.
You have switched off at the power the STB, left it for a few seconds, then powered up again. That can trigger the STB to receive an update.
If it's not making progress again, very soon, phone faults and complain loudly.
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For once I typed faster than you lol. Yeah what he said...... again