Cable Forum - View Single Post - How long does it normally take for Cable Tv to be authorised?

JDCD · 05-11-2005, 14:21

Hello

I had cable Tv installed yesterday at 8.30am and subscribed to the "base" package. Sadly, I still can't seem to get all the channels I've subscribed to. Even Channel 5 is still "unsubscribed". The engineer said it could take a couple of hours for everything to sort itself out.

But by tea time yesterday, it still wasn't right.

I've called customer services twice now. Yesterday I was told to hang on - and it could take up to 24 hours for the box to authorise. This morning, a more helpful person told me my box hadn't been authorised yet, and took the pin number of my card and box.

Sadly, some 4 hours later, these channels still aren't visable.

Is this normal? If I need to call back again, can anyone suggest the best approach to take, or does it sound like there could be a problem somewhere?

Best Wishes, and thanks in advance

JD

05-11-2005, 14:21	#1
JDCD Inactive Join Date: Nov 2005 Posts: 6	How long does it normally take for Cable Tv to be authorised? Hello I had cable Tv installed yesterday at 8.30am and subscribed to the "base" package. Sadly, I still can't seem to get all the channels I've subscribed to. Even Channel 5 is still "unsubscribed". The engineer said it could take a couple of hours for everything to sort itself out. But by tea time yesterday, it still wasn't right. I've called customer services twice now. Yesterday I was told to hang on - and it could take up to 24 hours for the box to authorise. This morning, a more helpful person told me my box hadn't been authorised yet, and took the pin number of my card and box. Sadly, some 4 hours later, these channels still aren't visable. Is this normal? If I need to call back again, can anyone suggest the best approach to take, or does it sound like there could be a problem somewhere? Best Wishes, and thanks in advance JD