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Originally Posted by rdhw
No, the Terayon does not have a diagnostic page that can be checked.
Try connecting a different PC to the Terayon (you might need to reboot the Terayon for this to work), and see if that gets good speeds. If it does, then you know the problem was with the user's original PC.
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That's my next plan today. I'm taking my own laptop down which has an ordinary ethernet port. I'm assuming the Terrayon can also be connected with ethernet as well as USB? If so is it just an ordinary ethernet cable?
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You can't tell anything just from the number of listening ports: the PC I am posting from has 8 listening, and there is nothing wrong with it. It's which programs have the listening ports open that matters, and what they are doing with them.
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I didn't think so either. My own PC, part of a 3 PC network, has about 8 listening ports too and I know it's fine.