I personally have no problem with any customer who thinks their ntl service is the best thing since sliced bread, I am sure there are many that do.
I also have no problem with people who think their job with ntl is the best that they have ever had, Perhaps they know no different or they are lucky.
We must remember that many customers think ntl service is the worst, and many employees who think ntl is a bad company to work for. The latter continued to prove itself in the company surveys that got so embarassing that they were stopped.
I have had a big issue in the past with a very small number of employees who have rubbished true facts and the people reporting them that put ntl in a bad light, I also hate it when someone lies through their back teeth to defend the company. I have seen this where information is just not true, if I was being in a kind mood I would say it was just incompetence or lack of correct information on the persons part but somehow I dont think this is allways the case!
Life is made up of many different types of people and sometimes it's easier to laugh at some of the BS that's been posted than arguing with someone to get the truth across.