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Originally Posted by jem16
My own modem has a config page that I can check logs - does the Terrayon?
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No, the Terayon does not have a diagnostic page that can be checked.
Try connecting a different PC to the Terayon (you might need to reboot the Terayon for this to work), and see if that gets good speeds. If it does, then you know the problem was with the user's original PC.
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Originally Posted by jem16
They asked me to type netstat -a and count how many listening ports - there were 4. They told me there should only be about 2 so something must be there.
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You can't tell anything just from the number of listening ports: the PC I am posting from has 8 listening, and there is nothing wrong with it. It's which programs have the listening ports open that matters, and what they are doing with them.