I've had no connection since around 7.30 this morning so thought I'm being upgraded to 10mb. When I got my connection back I did a speed test and I'm still on 3mb. Went to ntl's service page and found this
"ntl broadband customers in the , DN31, NG2, NG15, NG17, NG18, NG19, NG20, NG21. and NG31 postcode area may be experiencing an intermittant or complete loss of connection, this is due to a local fault. Please accept our apologies for any inconvenience that this may cause" 