Quote:
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Originally Posted by Bill C
You can imagine the phone call.
NTL. This is ntl how can i help you today
A person .You have ripped me off.
NTL. How have we done that.
A Person. I upgraded from 2 meg to 3 meg to get the upgrade in November. But you did not upgrade me till "insert date here"
NTL. So when did we give a firm date for November .
A Person. You did not. but you still ripped me off, I want my extra money back. Or i will disconnect Now what you going to do about that.
Could happen 
Anyone willing to have a wee little bet how long before the first complaint is made. |
Now Bill i normally agree with you on virtually everything but...... i think people would have a fairly valid complaint if the upgrade didn't happen for 3mb before the year was out. I was one of the people who upgraded to 3mb in anticipation of the 10mb. I don't have the relevant release to hand but i am pretty sure they said it would be before the end of the year although not giving an exact date.
I am perfectly happy to wait till December 31st, but i would be pretty miffed if it wasn't there on that date. I never complain to NTL and probably haven't had to because i have had a first class service from them. But i would have wasted just £1 short of £40 on upgrading for no reason which i would look to be reimbursed for (assuming the NTL Release actually said before the end of 2005 and it wasn't my misreading). Please correct me if the wording didn't actually say before the end of 05.
Still i am 99% sure it will be in November/December so it's a fait mute point.