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Originally Posted by Simcut
people complaining @ NTL? never! :-)
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You can imagine the phone call.
NTL. This is ntl how can i help you today
A person .You have ripped me off.
NTL. How have we done that.
A Person. I upgraded from 2 meg to 3 meg to get the upgrade in November. But you did not upgrade me till "insert date here"
NTL. So when did we give a firm date for November .
A Person. You did not. but you still ripped me off, I want my extra money back. Or i will disconnect Now what you going to do about that.
Could happen
Anyone willing to have a wee little bet how long before the first complaint is made.