So the time came this weekend to give my 30 days notice - which made me very happy! Although it turns out that the department that deals with moves and transfers doesn't work on Saturday!
Anyway, I go through the motions of repeating back everything that had been promised to me by both Freedom and NTL Moves & Transfers - and was categorically told no - it couldn't be done. They were not even prepared to talk between themselves and Freedom.
After kicking up a bit of a fuss I did get a call back from a Supervisor (after she originally refused to talk to me, her colleague saying she was too busy to call me back at all...charming!) who promised a call back "first thing Monday morning". So it's now gone 10am...and guess what....?
So I've resigned myself to the fact that I will be better off without the interference of people who really couldn't care less about help me or serving customers and I will probably get my broadband from Pipex instead. NTL's loss is Pipex's gain....but it shows the stupidity of ntl being given continuing business (and by their own admission, high margin business at that) on a golden platter...and turning it down. Crazy.
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Originally Posted by jrhnewark
However, in the way of practical advice, you could always register for NTL's penny a minute dial-up service. By doing this and logging onto it once in a while, you'd keep your email address active. Then you could check the email via the ntlworld site or through your email software as usual - the only thing you wouldn't be able to do via your new ADSL connection with another ISP is send email via NTL's SMTP server - but you could probably use your new ISP's SMTP server anyway.  |
Thanks, that's good advice, I may well keep that going for a few months to make sure any straggling emails get thourgh to me. Most go via my domain name, so there's not much to worry about, but I do use my NTL account for a few mailing lists etc.