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Originally Posted by acoolwelshbloke
Well I was watching tv today when wait for it all my channels go off!
I call the faults team and what a bunch of usless muppets!
turns out my box and smart card details have been changed????????
So somebody is watching tv that i am paing for!!!!
Do you think they can turn on my channels????? NO!
waiting for an email to be sent again and another 48 hours!!!!!!!
Until they update my account, the amazing thing is they say there is nobody there today to do it as their closed????? Hmmmm somebody is there after all they changed the details today as it's been working until miday!
Well I have had enough of this, I'm going to my solic tomorrow to see about getting out of this contract as they just breached it in my opinion!
They have failed to provide me with a service and not because of a fault but because an NTL staff member has pulled the plug on my box! This breaches their contract to provide me with the services I have requested!
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If you want me to look in to this for you then PM me your full name, address and account number and I'll ensure this gets passed on to the PA of one the directors of ntl tomorrow.